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Click here to see our FAQ

Click here to see our FAQ
Q. How can I use your catalog in my business? A. As your own catalog for doing wholesale business. As your own catalog for doing retail business . Mail order. Point programs. The possibilities are endless. See 15 WAYS TO MAKE BIG MONEY AS A DISTRIBUTOR OF JF Wholesale PRODUCTS for more ideas! Q. Can we advertise on the internet? A. We allow our customers the use of our photographs and descriptive copy. Q. Can you put my company name on the catalog? A. Yes! We can imprint your name and/or address on the front or we can imprint your name and address on the back for mailing purposes Minimum 100 catalogs. Cost: NEW LOWER PRICING!!! 100 catalogs: cost of catalog + $1.00 per catalog imprint charge + $50.00 setup fee. 200 catalogs: cost of catalog + 80 cents per catalog imprint charge + $50.00 setup fee. 500 catalogs or more: cost of catalog + 65 cents per catalog imprint charge + $50.00 setup fee. On reorders there is no setup fee. Q. Do you drop ship? A. Yes. You do not have to handle the merchandise at all. When drop shipping you will be charged the REGULAR shipping charges plus a $7.00 handling charge. Prices F.O.B. our Wholesale warehouse. Prices subject to change without notice. $6.00 handling charge added to orders totaling $25-$99.99 $9.50 handling charge added to orders under $25! $6.00 Handling charge added to online orders under $100.00 Q. Do you ship out of the continental U.S.? A. Yes. Alaska, Hawaii: regular minimum order. Canada: minimum order is $100. No CODs. We are able to offer special export pricing that does not include U.S. duty fees. Therefore, we can offer substantial savings on items for export or for sale in duty free shops. Please call for your special export price list. $500 minimum order for export. Sorry no credit cards accepted on export orders. Q. How fast do you ship? A. Normally, your order will leave our warehouse within 48 hours (second business day). Between November 15 and December31, please allow us up to 72 hours (third business day). If you need your order shipped urgently we will guarantee to process your order within 24 hours for a $10.00 express fee plus the usual shipping charges. It will leave our warehouse the same day we receive it or the next business day. Q. What if I receive a shipment that is damaged? A. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under initial satisfaction guarantee or extended warranty. Q. What shipping methods do you use? A. For orders weighing less than 200 lbs, we recommend UPS ground or UPS 3-day Select. Remember UPS will not deliver to a P.O. Box - you must have a physical address. When you need something quick and don't mind paying a little extra we recommend UPS next day air, UPS 2nd day air or 3 day select. Large shipments of at least 800 lbs. will normally be shipped via common carrier (Old Dominion, Averitt Express, etc.) Q. What if you are out of something I order? A. Although we try to remain in stock at all times, unavoidable circumstances occur; such as a customer ordering all of an item we have or we encounter manufacturing problems. We do, however, stay around 92% in stock. Your invoice will show the reorder date on any out of stock merchandise. About half of out of stock merchandise is back in stock within 15-30 days. Our Customer Service Department will work with you in any way to insure your satisfaction. Q. How can you guarantee my customer will not contact you directly? A. We sell wholesale only to businesses buying for resale or for premium usage. Our company name does not appear on anything that will be exposed to your customers, including products, warranties, packing slips and even catalogs. Any correspondence between your customer and our warranty service is under the letterhead of Customer Service or CSC as it appears on the warranty sheet. Q. How often do you publish a new catalog? A. We publish a new catalog every fall around September. Occasionally, we receive so many new, exciting items that we can't wait for fall so we do a revised catalog around March. We picture about 500 items in the Blank Catalog. JF Wholesale constantly strives to provide an inventory of top selling items. Q. How long do you keep items that have been dropped from the last catalog? A. We try to keep them in stock from 3-6 months after a new catalog has been introduced. Sometimes we run out sooner and we are unable to reorder. Q. What kind of warranty do products carry? A. Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials or workmanship, return in unused condition in original carton within 5 days for exchange or credit. Many products carry an extended warranty. Check the product's copy block in the catalog for extended warranty information. Some products come with one year, five year ten year or lifetime warranties. Also your customers do not have to return defective merchandise to you. Instead, they return it to our Customer Service Department for repair or replacement. The JF Wholesale name is not on the warranty; only Customer Service or CSC and a P.O. Box. Q. What are the countries of origin for the products in the Catalog? A. For a complete list of the country that each product is manufactured in, ask for #BROCO. Q. What's not in the catalog? A. We have new items that arrive during the year As new items arrive, we usually do announcements via mail outs. Watch your mail for these. We usually have a few items that were dropped from previous catalogs that are marked down to closeout prices. Watch your mail for special offers On new items and closeouts. Q. How can I get on your mailing list? A. You are automatically put on our mailing list with your first order. You will remain on our list as long as you are an active customer. Remember our name does not appear on the catalogs You may buy it with cataloge name or without. We also can imprint your name on each catalog (see below Can you put my company name on the catalog?)


Last Updated: 18 Aug 2008 08:53:08 PDT home  |  about  |  terms  |  contact
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